When will our employee's receive a pension refund?

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• When will the company receive pension refunds from opt-out contributions?

  This will vary depending on your pension provider, and Pay Check have no involvement in return of funds. If you have one of our fully managed pension services, the only involvement we have in the return of funds is uploading the pension files, which ...

• When are pension reports returned?

  Pension reports will be returned with your payroll reports for the month, or following your approval of the payroll.

• How does an employee opt-out of the company pension scheme?

  In order to opt out of the company pension scheme, you will either need to speak to your employer, or directly opt out through the chosen pension provider - the process can vary between pension schemes.

• When are my pension reports uploaded to the provider?

  Pension reports are uploaded during the two weeks following the tax month. Please note that this is an additional service provided by Pay Check, and if you would like to know more please contact the support team by raising a query.

• How do I add a new employee to the payroll?

  Please provide new starter details with your usual monthly payroll submission. You will need to include the details in our new starter template to ensure we capture all mandatory fields of data. Also if possible, please provide a P45 from the ...